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MAPLE Award Recipient – Kelly Russell

Posted on June 3, 2020

At Morristown-Hamblen Healthcare System, we honor our staff who provide extraordinary care with The MAPLE Award, a locally created recognition program that celebrates the compassion and skills our staff bring to patients and families every day. Kelly Russell received the MAPLE award for the month of April.

Kelly Russell, Patient Registration Specialist

Kelly works at Morristown-Hamblen as a Patient Registration Specialist in the Emergency Department and has worked here for 12 years. She is from Morristown and graduated with her Bachelor’s Degree in Business Administration from Tusculum University. She chose to work at MHHS because she knew there was so much opportunity for career growth.

Kelly says her role is to help people. She may not provide clinical care but she is the first person a family meets on what could be their worst day or night. She strives to show compassion and support that is needed at that time. “My biggest inspiration is hoping people know they can depend on me and feel confident that I will always help in any way I can” Her greatest accomplishment in the work place is our WeCare foundation. She loves what it stands for and couldn’t be happier with the money we have raised this year to help our employees during COVID-19. She stated, “Everyone has given so graciously and I couldn’t be more proud to be a part of it.”

She wanted to show appreciation for her family. “I have such a supportive family. My husband, our 5 beautiful children, my parents, in-laws and my brother. They all have played such an important role in my life.”

When asked what the Maple Award means to her, she responded, “I am honored to receive this award. Registration is a great team to be a part of and receiving this award makes me feel extra special. I am extra thankful for my job, it is such a blessing to work at Morristown-Hamblen Hospital.” The Maple award was truly a surprise for Kelly and she said she wants to continue giving her best and making a difference in the lives of her patients.

Kelly Russell and team members

More about the MAPLE Award:

The MAPLE Award was established in 2018 by the Patient Family Partnership Council consists of patients of our hospital and their family members who have united to develop programs that further the hospital’s mission.  They created the MAPLE Award to recognize staff who are not nurses, but make a big difference in the lives of so many people. You can nominate an ancillary staff member by visiting